Help Center

All orders are shipped from our German warehouse located in Apfelstädt Germany. 

€8 Flat Rate Shipping:

Germany, France, The Netherlands, Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, Gibraltar, Guernsey, Holy See (Vatican City State), Isle Of Man, Italy (110 of 110 provinces), Jersey, Luxembourg, Monaco, Portugal (20 of 20 regions), San Marino, Spain (52 of 52 provinces), Sweden.

€8 Flat Rate Shipping:

Ireland

€8 Flat Rate Shipping:

Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania (42 of 42 counties), Slovakia, Slovenia

€10 Flat Rate Shipping:

Greece.

Shipping Times:

For all central Europe countries please allow approx 3-4 working days with Spain and Italy possibly taking a little longer.

Eastern Europe countries average lead time is approx 4 - 5 working days

Change of mind Returns:

If you purchase a Luvele product and then change your mind for whatever reason, you can return the product at your own cost within 14 days of purchase for a full refund. Please note; the returned item must be brand new and unopened. If the item has been opened, used or damaged in anyway, then a refund will not be approved. Please email us at support@luvele.eu before returning your order. 

Returns with luvele.eu:

• Please email us at support@luvele.eu to organise your return. Please do not return your item without first contacting us. 
• Please email us first at support@luvele.eu to notify us of your return before shipping your order back to us.
• You can return your purchase within 14 days from the purchase date.
• Products must be in the same condition you received them, and in the original box and/or packaging, unopened and brand new.
• A ‘change of mind return’ will be at the expense of the buyer.
• You must use the original Luvele ‘shipping box’ you received your order in. (Please do not send with gift box only).
• If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
• Attach your return label to the shipping box. Then drop off your return at your local post outlet. Please email us at this stage to confirm your return and tracking number.
• Once you drop off your return, please allow 4-5 business days for your return to reach our warehouse.
• Once your return is received and inspected by our returns team (usually within 24 hours of receipt), your refund will be processed through PayPal, Credit Card or direct bank deposit.
• If the returned product has been opened and used, then Luvele has the right to reject the refund.

Have questions? Email the Luvele Customer Care team at support@luvele.eu and we’ll do our best to reply to you within 4-6 hours. 

Q: How much Yogurt Starter should I use?

A: You should always refer to your starter for specific instructions, however a good example is the tip of a teaspoon. Here is a photo from our eBook PG 34.

If you use to much you may find it becomes a little slimey.

Q: Where do I buy my yogurt starter Culture from?

A: There are a couple of great options here:

http://www.customprobiotics.com/yogurt_starter.htm

http://www.giprohealth.com/giprostart.aspx

https://www.greenlivingaustralia.com.au/yoghurt/cultures/yoghurt-cultures

Q: Why can't I use Bifidus in my SCD Starter?

A: Bifidus has been found to cause bacterial overgrowth in the gut. Bifidus comes in quite a few variations e.g. Bifidobacterium infantis, Bifidobacterium bifidum, Lactobacillus Bifidus, Bifidobacterium longum etc, in general avoid anything that has bifid in its name.

If store bought yogurt is used as a starter, the yogurt can contain Lactobacillus Acidophilus, Streptococcus Thermophilus, and Lactobacillus Bulgaricus. It should not contain gums, sugars, additives, or flavours of any kind.

The yogurt must contain active live culture.

BIFIDUS/BIFIDUM BACTERIA

The original Specific Carbohydrate Diet (SCD), from the book ‘Breaking the Vicious Cycle’, calls for a yogurt starter that does not contain Bifidus/Bifidum bacteria. Bifidobacteria is a beneficial bacteria, but in some cases it can ‘take over’. Just to be on the safe side, we usually recommend avoiding it in the beginning of your healing journey. You can find more information about this here: http://www.breakingtheviciouscycle.info/knowledge_base/detail/bifidus/

When it comes to probiotics, as with other supplements, there is variation in individual tolerances.

One size does not fit all. If your probiotic or yogurt starter is GAPS compliant or your certified GAPS or SCD health practitioner has recommended a particularly probiotic brand, we trust their judgment.

At Luvele, we cannot make claims about specific strains or their interaction with your unique body. This shouldn't be a problem unless you are on a strict SCD diet. If you are we recommend you use starter cultures from here: 

http://www.customprobiotics.com/yogurt_starter.

http://www.giprohealth.com/giprostart.aspx 

https://www.greenlivingaustralia.com.au/yoghurt/cultures/yoghurt-cultures